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Clinic Service Rep, Behav Health Clinic

Job ID REQ-2023-3046 West Palm Beach, Florida

Coordinates clinic activities including insurance verification/authorization, greeting and checking in clients, maintaining schedule and document scanning Bilingual (Spanish) preferred.

Hiring Bonus $1,000

Office hours 8-5


Provides support to clinic operations, including scheduling, and customer service.

  • Processes incoming phone calls to maintain provider schedules, completes new client intake forms, registers new clients, takes clinical call information, referral requests, answers client questions, and assists with billing and insurance questions.

  • Works with Medicaid and third-party insurances to obtain authorization for appropriate authorized services.

  • Greets clients as they arrive, verifies, and accurately enters client information into the electronic record system (e.g. Epic).

  • Scans correspondence and notes in proper location in client electronic record.

  • Responds to emails, questions, or requests in a timely and efficient manner.

  • Responsible for opening and closing of the clinic front desk areas, ensuring security of information and the area.

  • Monitors client waiting areas to ensure a clean, safe, and comfortable environment.

  • Calls clients to confirm appointments as needed.


  • Knowledge of computerized scheduling, electronic records systems, and health insurance including Medicaid.

  • Ability to maintain complex, confidential records.

  • Ability to communicate in an articulate, professional manner while maintaining necessary degree of confidentiality.

  • Ability to work independently, meet deadlines, and multi-task while maintaining quality standards.


  • High school diploma or equivalent required.


  • Minimum of 1 year of experience in a multiple provider hospital, clinic, or private environment preferred.

  • Bilingual Preferred (Spanish)

Diversity is more than a commitment at Boys Town—it is the foundation of who we are and what we do.

At Boys Town, we cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better business results.

About Boys Town:

Boys Town has been changing the way America cares for children and families since 1917. With over a century of service, our employees have helped us grow from a small boardinghouse in downtown Omaha, Nebraska, into one of the largest national child and family care organizations in the country. With the addition of Boys Town National Research Hospital in 1977, our services branched out into the health care and research fields, offering even more career opportunities to those looking to make a real difference.

Our employees are our #1 supporters when it comes to achieving Boys Town's mission, which is why we are proud of their commitment to making the world a better place for children, families, patients, and communities. Unique perks to Boys Town employees and their families include free visits to Boys Town physicians and free prescriptions under the Boys Town Medical Plan, tuition assistance, parenting resources from our experts and professional development opportunities within the organization, just to name a few. Working at Boys Town is more than just a job, it is a way of life.

This advertisement describes the general nature of work to be performed and does not include an exhaustive list of all duties, skills, or abilities required. Boys Town is an equal employment opportunity employer and participates in the E-Verify program. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and/or expression, national origin, age, disability, or veteran status. To request a disability-related accommodation in the application process, contact us at 1-877-639-6003.

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