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Bilingual Case Manager : Care Coordination

Job ID 15720 Providence, Rhode Island

Business: Boys Town

Job Summary:

In a career as a Bilingual Case Manager (Care Coordination Services Consultant), you will help families find life-changing solutions. This includes advocating for a family whether it be school meetings court hearings or even using modeling and role-plays to teach parents to be independent and advocate for their own children.

Responsibilities:

  • Develops and maintains effective working relationships with families and with community resources, including medical, mental health, and substance abuse professionals, child welfare personnel, Juvenile Justice personnel, lawyers, therapists, law enforcement staff, school officials, neighbors, and religious and youth organization representatives.
  • Provides assessment to determine program eligibility, problem areas and areas of strength.
  • Maintains current knowledge of available formal services, resources, and supports in the local community. Identifies needed services and links youth to services.
  • Identifies informal supports and assists youth and family members to access these supports.
  • Monitors linked services, resources and supports in order to ensure quality of care.
  • Acts as a youth and family advocate and empowers youth and family members to advocate for themselves in the community.
  • Assists youth and family members in navigating through various systems; educates youth and family members about the systems in order to build their understanding, supports permanency planning and outcomes.
  • Provides support in the development and utilization of functional skills to youth and family members.
  • Develops, monitors, and reviews service plans and develops subsequent service plans as needed to facilitate progress.
  • Maintains appropriate level of direct contact with youth and family members per program requirements, and remains available to youth and family members 24/7, for crisis intervention as needed.
  • Creates and manages discharge planning as needed with a focus on Safety, Permanency and Well-being including step down placements, reunification, adoption, or transition (independent living) plans, and coordination of community resources.
  • Assists youth and family members in building on their spiritual and religious beliefs or practices as a source of strength to reach their goals.
  • Promotes culture of professionalism through role modeling and respect.
  • Meets with youth and family members at various locations; utilizes own vehicle to travel to work destinations and to transport youth as authorized.
  • Prepares and submits reports concerning case load status, budget requests, changes in service plans, and any unusual incidents that occur in the operation of the program.
  • Reports any critical incidents involving youth, family members, or staff according to standard reporting guidelines.
  • Prepares proper documentation including case notes, assessments, service plans, outcome measures, narratives, and reports in a timely manner as defined by the program.
  • Implements feedback from supervisor.
  • Ensures compliance with all contractual, regulatory, program, and accrediting body standards.
  • Notifies supervisor of change in professional status or standing that may affect job status or program compliance including driving record, driver's license suspension, vehicle insurance cancellation, and missed mandatory training.
  • May be trained to become a certified Common Sense Parenting Instructor and as a certified instructor may be asked to conduct Common Sense Parenting (CSP) Courses at designated locations as assigned.

Required Qualifications:

  • Bachelor's degree in Human Services or related field.
  • 1 to 2 years of experience including working with children and families; experience working with children and families in community-based programs or Boys Town programs is preferred.
  • Must be bilingual in English and Spanish
  • Must possess a valid driver's license with a good driving record, plus the ability to provide own transportation to complete travel requirements of the job. Must meet auto insurance requirements established by Boys Town policy and/or State and Local laws and pass an annual Motor Vehicle Registration (MVR) check.
  • This position is available rotationally to provide crisis response and must be available to work non-traditional business hours including early mornings, nights, weekends, and holidays.

About Boys Town New England:

Since opening in 1991, Boys Town New England services and programs touch the lives of 8,000 children and families in each year.

The opportunity to shape the future of America’s youth is only one of the many perks here at Boys Town New England. Our work culture recognizes the importance of furthering your education, and in order to do so we offer a number of tuition assistance and scholarship opportunities to make it happen. We also recognize the significance of being involved with our community, which means our team participates number of events such as the Newport Marathon, our annual Spirit of Youth Gala and a Christmas tree lighting on our own campus. We want to support and celebrate you as a member of our Boys Town family through all-staff cookouts, generous time off for vacation and an emphasis on leadership development here on the beautiful east coast.

About Boys Town:

Boys Town has been changing the way America cares for children and families since 1917. With over a century of service, our employees have helped us grow from a small boardinghouse in downtown Omaha, Nebraska, into one of the largest national child and family care organizations in the country. With the addition of Boys Town National Research Hospital in 1977, our services branched out into the health care and research fields, offering even more career opportunities to those looking to make a real difference.

Our employees are our #1 supporters when it comes to achieving Boys Town's mission, which is why we are proud of their commitment to making the world a better place for children, families, patients, and communities. Unique perks to Boys Town employees and their families include free visits to Boys Town physicians and free prescriptions under the Boys Town Medical Plan, tuition assistance, parenting resources from our experts and professional development opportunities within the organization, just to name a few. Working at Boys Town is more than just a job, it is a way of life.

Date Posted: July 7, 2020

This advertisement describes the general nature of work to be performed and does not include an exhaustive list of all duties, skills, or abilities required. Boys Town is an equal employment opportunity employer and participates in the E-Verify program. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.  To request a disability-related accommodation in the application process, contact us at 1-877-639-6003.

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