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IT Change Coordinator

Job ID REQ-2023-2544 Omaha, Nebraska

Boys Town is changing the way America cares for children and families. We provide a wide range of research-based services to help every child and family be healthy in body, mind and spirit by delivering the right care at the right time in the right way.

Our technical group is seeking an IT Change Coordinator. In this role you will lead multiple independent teams in a well-defined software development life cycle process, including Agile Scrum based software development, Kanban based software development, software technical project management, requirements traceability, test case management, and incident tracking. You will also define metrics to be used to track process improvements and represent the team to facilitate successful software development and configuration. In addition you will support ITIL processes across Enterprise Applications teams and provide coordination for vendor related work (ex. CrossVue and MTS).


Coordinates the work of an Agile development team and oversees the software development cycle.

  • Plans and facilitates scrum activities, including sprint planning, daily stand up, demos, board reviews, and retrospectives.

  • Collaborates and communicates with clients and end users to understand business requirements; documents requirements gathering.

  • Collaborates and communicates with vendors regarding business requirements, priority, and timelines to ensure issue fulfillment.

  • Liaises between development teams and product management, ensuring that projects are on schedule and resolving conflicts as they arise.

  • Identifies and resolves issues that impede progress or prevent team from meeting goals or milestones; performs quality assurance checks.

  • Assists product owner with product backlog.

  • Coaches team in Agile practices and guides team on how to get the most out of self-organization.

  • Assists and directs team to adhere with coding standards.

  • Represents the team to other development teams and to customers.

  • Coordinates, facilitates, and communicates changes to the business; represents changes to the change advisory board and participates in change process definition.

  • Ensures change management processes are properly followed.

  • Gathers and organizes information for internal and external audit topics.

  • Creates and edits system diagrams.

  • Create and mature documentation regarding team processes.

  • Create output reports for Partner reviews.


  • Knowledge of Agile approaches, may include XPKanban, Crystal, and FDD.

  • Ability to apply Scrum principles, practices, and theory.

  • Ability to implement Scrum techniques, including User Stories, ATDD, TDDParing, Automated Testing, and Agile Games.

  • Knowledge of software development procedures and best practices.

  • High level of professionalism and interpersonal skills. Excellent critical thinking, analytical, and problem solving skills.

  • Ability to communicate in an articulate, professional manner.

  • Ability to translate complex data into understandable conclusions and recommendations.


  • Bachelor's degree in Computer Science, related area, or equivalent combination of education and experience required.

  • Minimum of 3 years experience required.

  • Ability to be on-call to provide additional support and may require work to be performed outside of traditional business hours including early mornings, nights, weekends, and holidays required.


  • Scrum Master Certification (CSM) preferred.

About Boys Town:

Boys Town has been changing the way America cares for children and families since 1917. With over a century of service, our employees have helped us grow from a small boardinghouse in downtown Omaha, Nebraska, into one of the largest national child and family care organizations in the country. With the addition of Boys Town National Research Hospital in 1977, our services branched out into the health care and research fields, offering even more career opportunities to those looking to make a real difference.

Our employees are our #1 supporters when it comes to achieving Boys Town's mission, which is why we are proud of their commitment to making the world a better place for children, families, patients, and communities. Unique perks to Boys Town employees and their families include free visits to Boys Town physicians and free prescriptions under the Boys Town Medical Plan, tuition assistance, parenting resources from our experts and professional development opportunities within the organization, just to name a few. Working at Boys Town is more than just a job, it is a way of life.

This advertisement describes the general nature of work to be performed and does not include an exhaustive list of all duties, skills, or abilities required. Boys Town is an equal employment opportunity employer and participates in the E-Verify program. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and/or expression, national origin, age, disability, or veteran status. To request a disability-related accommodation in the application process, contact us at 1-877-639-6003.

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  • Information Technology, Omaha, Nebraska, United StatesRemove

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