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Hotline Associate - Part Time hours

Omaha, Nebraska

Job Title: Hotline Associate – Part time

Location: Boys Town, NE

Job Summary:

The Hotline Associate provides a variety of administrative and operational support to the Hotline and to other Boys Town departments, programs and outside contracts.  Answer main line for youth care and hospital services. Direct calls appropriately. 

Schedule:  Saturday 10:00 PM to 7:00 AM required.  Other available hours Monday, Thursday, and Friday 3pm-11pm (may consider 5p-11p).  


Answers incoming calls, refers or transfers caller to appropriate person or service in a timely manner and communicates relevant information to consumer regarding services, products, and other information.

Determines nature and urgency of calls and activities that are directed to the department, categorizes calls and activities based on information provided, and responds accordingly.

Documents content of contact into appropriate database and follows procedures for documenting information. Maintains database system, tracks usage of database and data within database, and updates system as necessary; trains others on database as needed.

Required Qualifications:

•    High school diploma or equivalent required.
•    6 months of experience preferably in a call center or customer service related environment.
•    Computer skills in Microsoft Office and the ability to type accurately and proficiently at a high rate of speed.
•    Ability to work independently, meet deadlines, and multi-task while maintaining quality standards.
•    High 
level of professionalism, customer service, and interpersonal skills.

About the Village of Boys Town:

Our employees are our #1 supporters when it comes to achieving Boys Town's mission, which is why we offer an array of competitive and attractive benefit options. Unique perks to Boys Town employees and their families include free visits to Boys Town Physicians, free prescriptions, tuition assistance, access to the campus Field House, parenting resources from our experts and advancement opportunities within the organization, just to name a few. Working at Boys Town is more than just a job, it is a way of life.

Boys Town touches the lives of more than 2 million children and families nationwide each year. As one of the country’s largest nonprofit funded child-care organizations, Boys Town is nationally recognized for its research-proven child, health and family care programs. From our start in 1917, we’re poised to make even greater strides forward as we lead the way in changing how America cares for children, families and communities for the next 100 years.

Schedule: Part-Time

Date Posted:May 14, 2019

This advertisement describes the general nature of work to be performed and does not include an exhaustive list of all duties, skills, or abilities required. Boys Town is an equal employment opportunity employer and participates in the E-Verify program. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.  To request a disability-related accommodation in the application process, contact us at 1-877-639-6003.

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