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Gift Shop Clerk & Guide

Job ID REQ-2024-4147 Omaha, Nebraska

Schedules and conducts visitor tours of Boys Town, the Hall of History, or the Father Flanagan House. Works in the gift shop and assists with online orders.

Schedule: M-F
8:00 AM-4:30 PM
Could work weekends a couple of times a year.


Schedules and conducts tours for visitors, works in the gift shop, and assists with online orders.

  • Conducts tours, communicates Boys Town history and points of interest and answers questions related to the tour and Boys Town.

  • Coordinates schedule with other tours to ensure that tour paths do not intersect and keeps tours on schedule.

  • Provides campus maps to visitors and direct them to various points of interest.

  • Opens gift shop, stocks and sells merchandise, greets visitors, monitors the shop during business hours, inventories merchandise, arranges displays, and interacts with customers. Handles cash transactions and performs light cleaning functions.

  • Serves as reference source for visitors and callers, reviews and responds to telephone messages, and redirects telephone calls to appropriate departments within Boys Town.

  • Assists with packaging and shipping of online orders.

  • Maintains and provides proper security for the Hall of History and Father Flanagan House.


  • Extensive knowledge Boys Town history (with provided training).

  • Ability to speak comfortably in front of large groups of strangers in an articulate, professional manner.

  • High level of customer service and interpersonal skills.

  • Ability to work independently, multi-task, and be flexible with scheduling.

  • Ability to run and balance a cash register.

  • Ability to participate in inventory management.

  • Ability to maintain confidentiality of information (youth or donor).

  • Basic computer skills in Microsoft Word and Excel.


  • Ability to work weekend days on a rotating schedule required.


  • High school diploma or equivalent is preferred.

  • Experience to include customer service, retail, or tourism preferred.

Diversity is more than a commitment at Boys Town—it is the foundation of who we are and what we do.

At Boys Town, we cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better business results.

About Boys Town:

Boys Town has been changing the way America cares for children and families since 1917. With over a century of service, our employees have helped us grow from a small boardinghouse in downtown Omaha, Nebraska, into one of the largest national child and family care organizations in the country. With the addition of Boys Town National Research Hospital in 1977, our services branched out into the health care and research fields, offering even more career opportunities to those looking to make a real difference.

Our employees are our #1 supporters when it comes to achieving Boys Town's mission, which is why we are proud of their commitment to making the world a better place for children, families, patients, and communities. Unique perks to Boys Town employees and their families include free visits to Boys Town physicians and free prescriptions under the Boys Town Medical Plan, tuition assistance, parenting resources from our experts and professional development opportunities within the organization, just to name a few. Working at Boys Town is more than just a job, it is a way of life.

This advertisement describes the general nature of work to be performed and does not include an exhaustive list of all duties, skills, or abilities required. Boys Town is an equal employment opportunity employer and participates in the E-Verify program. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and/or expression, national origin, age, disability, or veteran status. To request a disability-related accommodation in the application process, contact us at 1-877-639-6003.

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