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Customer Success Representitive

Job ID REQ-2023-527 Omaha, Nebraska

Focuses on implementation and adoption success. Supports the sales team in the development of multilayered relationships by monitoring the usage, and product adoption. Consults with internal and external leaders to communicate progress and cultivate insights.

MAJOR RESPONSIBILITIES & DUTIES:

  • Expands customers’ growth and success via strategic development, key stakeholder management, data insights and account leadership.

  • Tracks and implements plans to increase adoption and ensure renewal with each account.

  • Assists with prioritization and execution of continuous improvement initiatives.

  • Acts as liaison between customers and Boys Town and manages customer relationships.

  • Serves as an expert educator in best practices.

  • Work with internal teams to deliver the highest quality of support our customer community expects.

  • Responsible to set correct expectations and manage issues to completion.

  • Participates in companywide projects as assigned.

  • Provides expert deployment of products and product upgrades, manage, and communicate customer issues and concerns.

KNOWLEDGE, SKILLS, AND ABILITIES:

  • Strong interpersonal skills and ability to work with diverse groups of people.

  • Strong planning and organizational skills.

  • Ability to understand client needs, explain complex issues, and proactively support outcomes to build a strong rapport and establish trust and credibility.

  • Skilled in Excel and leveraging data to tell compelling stories.

  • Exceptional written, verbal, and presentation skills.

  • Ability to multitask and prioritizes tasks in a changing environment.

  • Ability to solve problems and seek solutions.

REQUIRED QUALIFICATIONS:

  • Bachelor’s degree or equivalent combination of education and experience required.

  • Minimum of 3 years of client-faced experience required.

  • Minimum of 2 years customer service telephone support experience required.

  • Evidence of driving positive client outcomes, adoption, engagement, and expansion required.

About Boys Town:

Boys Town has been changing the way America cares for children and families since 1917. With over a century of service, our employees have helped us grow from a small boardinghouse in downtown Omaha, Nebraska, into one of the largest national child and family care organizations in the country. With the addition of Boys Town National Research Hospital in 1977, our services branched out into the health care and research fields, offering even more career opportunities to those looking to make a real difference.

Our employees are our #1 supporters when it comes to achieving Boys Town's mission, which is why we are proud of their commitment to making the world a better place for children, families, patients, and communities. Unique perks to Boys Town employees and their families include free visits to Boys Town physicians and free prescriptions under the Boys Town Medical Plan, tuition assistance, parenting resources from our experts and professional development opportunities within the organization, just to name a few. Working at Boys Town is more than just a job, it is a way of life.

This advertisement describes the general nature of work to be performed and does not include an exhaustive list of all duties, skills, or abilities required. Boys Town is an equal employment opportunity employer and participates in the E-Verify program. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and/or expression, national origin, age, disability, or veteran status. To request a disability-related accommodation in the application process, contact us at 1-877-639-6003.

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